| Introduction
At Kalahari, we believe that 'support' means more than just offering access to our year-round, 24 x 7 support options. 'Support' also means offering you one point of access to Kalahari's professional services team to help you gain the maximum benefit from your Kalahari solution investment.
Kalahari offers extended, around-the-clock coverage for customers who subscribe to the Extended 24 x 7 Maintenance Support Programme. If you need assistance, our web-based support is available now. Just click on the 'Start Session' icon on the right-hand side of this page.
Standard Maintenance Programme
The standard support programme is designed to meet the fundamental maintenance requirements of business customers who are currently utilising Kalahari products. This programme offers support to Kalahari's product support teams via telephony and email. A 4-hour target response time and defined escalation paths and procedure ensure that your needs are met promptly and effectively.
Extended 24x7 Maintenance Programme
Our support engineers are available 24 hours a day, 7 days a week to provide you with support. Our extended programme is comprehensive, not just offering extended hours but also proactive health checks, curriculum of product training and certification, both maintenance and product software releases and direct access to our envision team.
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