Silver Service
This is the standard level of support we recommend for all our products and meets the needs of most clients. With access to our easy-to-use support portal and dedicated email address, we will ensure that you get help promptly and effectively.
Gold Service
Our Gold Service gives you everything that Silver Service offers, plus direct telephone access to a support technician during UK business hours (07:30 – 17:30) 365 days of the year.
Platinum Service
For the most demanding trading environments we offer 24/7, 365 day telephone access to a support technician. Together with access to our support portal, you will have everything you need to keep you trading around-the-clock.
Training
Do you want to positively transform productivity? Then train your users.
Our products are used and supported by many different disciplines: traders; quantitative analysts; programmers; and support personnel. Kalahari can offer training packages that are targeted towards a specific audience, allowing them to be more productive with less reliance on internal IT support.
We can offer training in a variety of ways to suit your users one-to-one, or in a classroom; on or off your site and even via the web using Webex. Call your account manager to discuss your individual requirements.
